Welcome to another Q&A session where I answer questions from you all on the internet.
Today's question is:
John explains that he prioritizes broken side windows and tries to respond the same day. When he can't arrive immediately, he advises customers on temporary steps to keep rain out, since moisture can damage switches and the interior. He stresses urgency because a smashed window is essentially an open hole in the vehicle, which is stressful and impractical — he points out that a trash bag taped over the window blocks visibility and isn't a real solution. He distinguishes door glass from windshields: a cracked windshield can often wait a bit depending on severity, but a broken door window leaves the car exposed and is more urgent. He does everything he can to get out quickly and close up that opening for the customer.
I try to get to a broken side window as fast as I possibly can, ideally the same day. If I can't make it out to you right away, I'll at least recommend some things you can do in the meantime to keep the rain from getting inside, because rain getting in there can damage your switches and your interior. But my goal is always to get there as quickly as possible, because a smashed window is a hole in your car, and I know how stressful that is. You really can't drive around with a black trash bag taped over the window either — you can't see out of it, so it's not safe or practical. Door glass is different from a windshield that way. A windshield can usually wait a little bit depending on how bad the damage is, but a broken door glass leaves your car wide open, so I treat those as more urgent and do everything I can to get out there fast and get that hole closed up for you.
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