Do You Make Sure the New Window Rolls Up and Locks Work?

Hey folks! This is John from Freedom Auto Glass LLC.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"Do You Make Sure the New Window Rolls Up and Locks Work?"

Summary:

John assures that he verifies full functionality after installing a new door window. Before finishing, he confirms the window rolls up and down properly and that the locks work correctly, addressing any issue on the spot. He explains that occasionally a piece of door glass has a bad bend that can't be detected until it's installed and operated, at which point it might chatter, bind, or fail to close completely — though this is rare. In every case, he tests the window's operation himself and also has the customer test it before he leaves, so they can confirm firsthand that it's working. His aim is for the customer to feel confident everything functions correctly while he's still on-site, rather than discovering a problem afterward.

Answer:

Yes, I do. When I'm finished, I make sure everything is working flawlessly — the window rolls up and down the way it should, and the locks function correctly. If there's any issue, I'll work to fix it right then. Every once in a while you run into a door glass that has a bad bend in it, and the tricky part is you often can't tell until you actually install it into the door and operate it. That's when it might chatter, or bind up, or not close all the way because of that bend in the glass. It's pretty rare, but it happens. Either way, I always confirm that the window operates properly before I leave, and I have the customer test it themselves too. I want you to roll it up and down and feel confident that it's working right while I'm still there, rather than discovering a problem after I've already gone. When I leave, I want you to be completely satisfied that everything's functioning the way it should.